Terms and Conditions
Refined Department - Last date of modification: June 2021
Please read these Terms and Conditions carefully before ordering goods from www.refineddepartment.com.
By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and accept them.
We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions that are valid for your order are always the Terms and Conditions in effect as of the time you place your order, and not a later version.
If you experience any problems with the website, your order placed on the website or questions about the Terms and Conditions please contact Customer Service.
Refined Department B.V.
Koeweistraat 6 G
4181 CD Waardenburg
Telephone number: +31 (0)73 303 4150 phone hours from Monday to Friday 9am-5pm (CET)
Email address: firstname.lastname@example.org
Chamber of Commerce number: 82850437
VAT registration number: NL 862 628 118 B01
By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.
Eligibility to order
You must be at least 18 years old to purchase goods on the website, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate. We reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.
When you place an order on our Website, we will send you an order confirmation by email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.
Once you have checked out and have received your order confirmation email, neither you nor we will be able to make any changes to your order, so please make sure that everything is correct.
Acceptance and shipping confirmation
All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent out to you with all relevant information about your order. The shipping confirmation is our acceptance of your order.
Quality of products
We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies or other technical reasons, minor differences in colour and other variations in item(s) are possible. Refined Department cannot be held responsible for any such discrepancy.
The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.
The prices shown on the Website may vary from time to time. Refined Department is not bound by the price until Refined Department has accepted the order by sending the shipping confirmation to you. Refined Department reserves the right to change, limit or terminate any special offers or discounts at any time. Please note that the prices between our physical stores and the Website may vary.
We always try and ensure that all prices on the Website are accurate, however errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. Refined Department reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. We are not able to compensate price differences with placing orders or returns.
We accept payments with iDeal, Maestro, Mastercard, Visa, Bank transfer, Bancontact, Sofort.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment, then you will be notified immediately at the checkout.
Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.
Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered. All packages are insured and have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.
Shipping costs and delivery time
Below you find the countries we deliver to:
Country General leadtime – ordered before 3 PM CET Shipping costs
The Netherlands 1-2 working days € 4,95
Belgium 1-2 working days € 6,95
Germany 1-3 working days € 6,95
Luxembourg 1-2 working days € 6,95
Rest of EU 2-5 working days € 12,50
Saturday, Sunday and national holidays are not considered working days. If you have not received your delivery within the number of days shown for your country in the table above, please contact our Customer Service. Please note that we are not held responsible for any delays resulting from postal delays.
Right to cancel or return
You have the right to cancel or return your order within 14 days without giving any reason.
You cannot return items that have been purchased at our physical stores.
We don’t accept items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14-day cooling-off period.
Please fill in the Return Form included in your order and mention clearly which item(s) you would like to return. Include your Return Form in the parcel and return to our warehouse below:
Recon c/o Refined Department
1438 AM Oude Meer
Unfortunately we do not offer free returns or returns in store. You will be responsible for the postal costs of your return. Please keep a proof of postage until we confirm that your return has been delivered to us. Please note that you are responsible for the product until it reaches us, so we recommend you to send the package with a traceable service.
For any questions about your order, return or the Return Form, please contact Customer Service.
We will refund you within 10 days after processing your return, using the same payment method you used to place your original order.
If you are returning your entire order, we will also reimburse the delivery costs (if applicable). If you return only a part of your order, we will reimburse you for the cost of the returned item only.
All item(s) come with a one-year warranty against faults in materials and manufacture. This warranty period may vary depending on the statutory law of the country where the item is shipped. This warranty covers production faults, but not wear-and-tear from regular use.
If you believe you have a warranty claim concerning an online purchase, please contact Customer Service. Send them an email and include your original order number, photos of the suspected fault and a brief description of the claim. They will decide whether the damage is the result of a manufacturing defect or deviation from factory specifications. If they determine that you have a claim the item(s) will be refunded.
Errors, inaccuracies and omissions
Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.
Intellectual property rights
All elements on the Website are owned by or licensed to Refined Department and its affiliates. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.
Limitation of liability
Refined Department will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if Refined Department has been advised of the possibility of any such damages.
These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.